Website Returns Policy

At Southlake Aesthetics, we strive to provide our customers with the highest quality medical-grade skincare products. However, there may be instances where you may need to return or seek a refund for your purchase. Please carefully read our return and refund policy to understand your rights and options.

1. Returns

1.1 Eligibility

  • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as the order number or receipt, is required for all returns.

1.2 Process

  • To initiate a return, please get in touch with our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
  • Once you have received the RMA number, please securely package the product and include the RMA number on the outside of the package.
  • Ship the product back to us using a trackable shipping service. The return shipping costs will be the responsibility of the customer, unless the return is due to our error.

1.3 Inspection & Refunds

  • Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.
  • If the product is deemed eligible for a return, we will process the refund within 7 of receiving the returned item.
  • The refund will be issued to the original payment method used during the purchase.

2. Refunds

2.1 Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item.
  • We may request photographic evidence of the damage or defect to assist in the resolution process.
  • Once the damage or defect is confirmed, we will provide you with the option of a replacement or a full refund, including any shipping charges incurred.

2.2 Non-Delivery

  • In the event that your order does not arrive within the estimated delivery time, please contact our customer support team.
  • We will investigate the issue and, if necessary, offer you the option of a replacement or a full refund, including any shipping charges incurred.

3. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in section 1 and place a new order for the desired item.

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include, but are not limited to, opened or used skincare products, products with broken seals, and products that have expired.

5. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

This return and refund policy is subject to change without prior notice.

Last updated: May 10, 2024